How is artificial intelligence (AI) changing customer engagement in payments?

In this episode we uncover how it can personalise experiences, predict customer needs, and automate tasks. Our guest Chris Warburton has experience at Arum, Barclaycard, American Express and other international organisations, more recently he founded which researches and informs Risk Operations strategy, across the customer lifecycle.

What can you expect from this episode?

Discover how AI is revolutionising customer service by personalising experiences and predicting customer needs. Hear practical examples of how businesses are leveraging AI to tailor interactions, ensuring a seamless and personalised experience for each customer.

Stay informed about the latest trends in arrears volumes and understand the contributing factors behind their increase. Explore effective strategies to mitigate arrears risk and safeguard your business.

Uncover the game-changing potential of Open Banking and its impact on customer engagement. Learn how businesses can utilise Open Banking to streamline payment processes and enhance customer experiences. Gain insights into the challenges and opportunities that come with embracing Open Banking.

Unlock the potential of Account Updater to increase conversion rates and improve customer engagement. Discover how this powerful tool can seamlessly update payment information and drive successful transactions. Understand the challenges and opportunities associated with implementing Account Updater.