Our podcast series ‘Beyond Now’ explores current and future trends in a variety of sectors.
In this episode, we spoke with Martin O’Donnell, CPO and Co-Founder of Debtstream to discuss all things collections, payments and customer experience within the debt collection industry.
Debtstream empowers consumer and businesses to take control through white label self-serve solutions, providing businesses with end-to-end digital collections and recovery capability.
This episode explores:
- Why it is more important than ever to give customers frictionless payment options whilst also ensuring you support them to find affordable plans for paying arrears
- How digital adoption continues to increase across every sector and how collections is no different
- How open banking payments can help lower processing costs and give more choice to customers when making payments.
- Are too many payment options a bad things for customers?
Listen on Spotify here or watch the video below!