For many growing subscription businesses, your billing provider can feel like a tax on success rather than a lever for growth.
You wanted a reliable engine to collect subscriptions. Instead, you’re paying for a massive, bloated software suite and for “enterprise” support but still waiting 48 hours for a ticket response. It’s frustrating to watch your hard-earned revenue leak away.
At Acquired.com, we’ve taken a different approach. We’ve built Acquired Billing to provide more of the high-impact features modern businesses require — at a cost-profile that protects your margins.
Acquired Billing
Acquired Billing is designed to deliver the features that drive the highest ROI, alongside exceptional levels of support. We provide the best of both worlds:
- Flexibility where it matters: Mid-cycle edits, pauses, and custom intervals. Allowing you to build exceptional subscriber journeys.
- Silent Card Updates: With Network Tokenization built in by default, expired, lost or stolen card details get updated seamlessly. No need for customers to re-enter details.
- Precise retries, not rigid logic: Build custom retry strategies that suit your business, rather than relying on one-size-fits-all retry schedules. Recover more revenue and retain more customers by resolving/eliminating involuntary churn.
- Intelligence included: Built-in performance reporting at no extra cost, giving you a clear view of your product and business metrics.
- Expert Support: A team of payments and billing experts providing support, and dedicated account managers to optimise billing performance.
The Hidden Margin Killers
What your billing provider might not be telling you:
- The Integration Tax: If you use a separate billing SaaS and payment gateway, you’re paying two sets of fees and managing two technical integrations. By unifying the billing engine and payment gateway, you reduce operational costs immediately.
- Rigid Retry Penalty: Most engines rely on rigid, one-size-fits-all retry logic, retrying at odd hours regardless of why a payment failed. If you can’t configure your retries, you are leaving revenue on the table.
- Reporting Gap: Many large providers treat subscription performance data as “premium” add-ons. We believe performance data is a right, not a luxury, and make your subscription performance data available at no extra cost.
- The Support Gap: Support from global billing giants typically operate on a “ticket-only” basis. If your recovery rates dip or an integration breaks, you’re stuck in an automated queue or talking to someone in a different time zone. Without active, UK-based support and account management, you are flying solo on performance. You miss out on the proactive tweaks that actually move the needle on your success rates.
The Payment Agnostic Partner
Most payment providers offer a limited suite of payment methods. You’re limited by the available methods, or stuck integrating multiple providers.
At Acquired.com, we operate differently. We believe that to truly protect your margins, you must be payment agnostic by design – intelligently matching every customer segment with the payment method that delivers the best result.
One Integration, Every Recurring Rail: Instead of managing multiple vendors and different sets of data, you integrate once to access a complete recurring toolkit:
- Variable Recurring Payments (VRPs): Move beyond the limitations of card expiry dates. VRPs offer an Open Banking-powered alternative with instant settlement and lower failure rates.
- Direct Debit: The backbone of UK recurring payments. We bake Direct Debit directly into the platform, giving you a lower-cost alternative for long-term subscriptions.
- Digital Wallets: Boost your sign-up conversion by letting customers use Apple Pay or Google Pay. Biometric authentication significantly raises authorisation rates.
The Acquired Advantage
Stop overpaying for complexity and start investing in precision. Acquired Billing gives you the billing functionality, sophisticated retry logic, mid-cycle flexibility, and deep reporting you need — integrated into a single, payment-agnostic platform that supports Card, Direct Debit, and Pay by Bank. It’s one integration, one partner, and total control over your margins.
