Complaints Policy

If Acquired Limited has not met your expectations, please contact the support team via email at [email protected].

Our procedure

Acquired Limited has internal procedures for handling complaints fairly and promptly in accordance with the Financial Conduct Authority’s requirements. Here’s what you can expect:

  1. We will aim to acknowledge your complaint within 5 business days of receiving it and keep you informed of our progress towards resolving it.
  2. We will assess your complaint and investigate the cause of the issue you’ve experienced.
  3. Usually, we will contact you within 15 business days of receiving your complaint with a final response, which will let you know the outcome of our investigation. If there has been a delay, we will send you a holding response. This will inform you of the reason for the delay, and let you know when you can expect a final response.

If the response is unsatisfactory to you, or if you did not receive a response within 15 business days, you have the right to escalate your complaint to the Financial Ombudsman Service (FOS) (subject to eligibility criteria).

You can get in touch with the FOS by:

  • Visiting
  • Calling 0800 023 4567 or 0300 123 9123

Date: 6/6/2024

Acquired Limited

5th Floor, 15-19 Cavendish Place, London, W1G 0QE